#112 OPERATOR HIRE DISPATCHER MANUAL#

Uses various computer systems, databases, and mapping applications for data entry and information retrieval.

#112 OPERATOR HIRE DISPATCHER MANUAL#

Creates and maintains automated and/or manual records of public safety communications activities.

Dispatches the assignment of field units and routes them to the scene of emergency situations.

Maintains status and location control of all public safety personnel involved in department activities.

Makes inquiries of various sources to obtain requested information or services by phone or computer-automated communication equipment.

Transmits messages via radio, telephone, computer, fax, or other communication equipment.

Determines priorities of all calls and dispatches required units and/or agencies.

Receives emergency and non-emergency calls, including enhanced 9-1-1, and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone, radio systems, and CAD systems.

Monitors emergency and general support radio frequencies.

(Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by the supervisor.) It is distinguished from the Sheriff's 9-1-1 Call Taker and other Public Safety classifications which do not dispatch or communicate directly with field units.

This classification receives emergency and non-emergency requests for a response via radio, telephone, and computer-aided dispatch systems, determines priorities, dispatches law enforcement and other emergency units, and maintains close contact with field units to monitor response progress and any needed support requirements.

112 operator hire dispatcher